·  Contributions. We ask our visitors to make a small financial contribution for using TVAP, if they are able to make it.  This is a suggestion and represents about a third of the actual cost, the balance is met through our own fundraising and donations. For a list of suggested contributions please visit our How to Book page or ask at Reception. If you feel unable to contribute at the suggested amount please ask to speak with the Playground Manager and we can sort something out. 

·  Contributions for specific events and activities may differ from those published. Your contribution, and how this will be made, will be agreed at the time of booking.

·  Health and Safety. Each parent or carer is responsible for the health and safety of those with them If you have any concerns regarding the safety of the site, please ask to speak to the senior playworker on duty. Copies of all health and safety policies are available at Reception.

·  Amending of your Booking. You are free to amend your booking without penalty up to the date given to you when you booked. All changes must be agreed with us in advance. Once the date allowing for amendment has lapsed we reserve the right to ask for the full contribution agreed at the time of booking, even if the numbers of visitors who attend are less than that booked.

·  Cancellation. If we are notified of a cancellation with two full working days of the booking date, a voucher for a visit within three months of the original booking date will be offered. 

·  Failure to attend. As a charity, and one with high demand for our services, we reserve the right to ask for the full agreed contribution should you fail to attend or cancel. 

·  Data Protection. We will ask for and hold the details of our visitors only for the reasons stated in our Information Sharing, Data Protection and Personal Data policy. Should you have concerns about data transfer/information-sharing, please speak with us.

·  Fire procedures. Everybody on site (including babies and grandparents!) must be signed into, and out of, the fire register. The register is held at Reception. The evacuation procedure is posted around the building; please make sure that all your group are acquainted with the drill. The fire assembly point is halfway down the Playground beyond the sandpit.

·  Usage levels. The total number of visitors allowed access to our site on any given day will be determined by the Playground Manager using criteria laid out in our Admissions Policy. Individuals arriving without bookings or with more visitors than they booked for run the very real risk of not being admitted if we are fully booked.

·  Admissions. TVAP reserve the right to operate our admission and booking policies for the benefit of all. We will try to ensure that we have an appropriate balance each day for all our visitors, however sometimes it may be necessary to limit or restrict access to certain areas or activities to ensure fair access to our resources.

·  Age ranges and special needs. We will enforce any age restrictions applying to the day on which you are booked. If you arrive with visitors outside the age range agreed at the time of booking you will not be able to access the Playground, and we reserve the right to ask for your contribution in full. 

·  Carers. All carers must be over 16 years of age. Unless attending as part of TVAP Playdays for All (every Saturday) we cannot admit any carer’s children who do not have special needs. Caring for your own child must not inhibit your ability to care for the child or adult with special needs. 

·  Behaviour Management. The parent or carer will be responsible for the positive behaviour management of the visitors in their care. The Playground’s behaviour policy states that the safety of the majority will take precedence over individual needs. We reserve the right to ask you to leave if it is felt that the needs of an individual cannot be catered for safely whilst maintaining the safety of others.

·  Safeguarding. We are committed to safeguarding and promoting the welfare of children and young people and expects all Playground and visiting staff, volunteers, parents, guardians and carers to share this commitment. Copies of our safeguarding policies are available at Reception.

·  Splash Pool. Please bring costumes, changes of clothes and towels if you wish to use the splash pool area. Please use the changing areas and cubicles provided.

·  Smoking. We operate a very restricted smoking policy. If you wish to smoke you must only do so in the designated area near the crazy golf/games area.

·  First Aid. The play staff are qualified in first aid and will assist you if needed however the responsibility for First Aid lies with the parent or carer (whoever is on site) of the visitor with special needs. First Aid boxes are available at Reception and in the toilet area.

·  Medication. All non-emergency medication must be surrendered upon arrival, when it will be locked in the medication lockers at Reception. If you have emergency medication that you need to keep with you then this must be kept physically on the parent/carer, either in a belt bag or similar, and never left unattended. Carers must not leave any medication in their handbags or rucksacks; lockers are available for your use at Reception.

·  Safety in the Layby. Please be aware that the layby outside the Playground is a public road. You are responsible for the safety of those in your care whilst entering and leaving the Playground. Please park your vehicles with due regard for other visitors but also in such a way that emergency services access is not restricted.

·  Refreshments. We do not provide any refreshments other than drinking water (which is outside the kitchen) and drinks obtained from the vending machine. We do not have refrigerated storage so please make your own arrangements to keep your packed lunches fresh, such as cool bags.

·  Allergies. Please be aware that our visitors have very diverse dietary needs and some have severe allergies and/or unwanted behaviour concerning food. Do not leave food unattended or in open bags. Please avoid nuts and nut products wherever possible.

·  Use of the kitchen. We have a small kitchen which includes a microwave and you are welcome to use to prepare your meal. We have microwaves for your use and a few cups and plates which you can borrow should you need to whilst you are here, but please make sure you don't take them away with you.

·  Care of Playground equipment and resources. We reserve the right to ask for a reimbursement towards the cost of replacing equipment or resources damaged through misuse or neglect. We would ask that carers encourage those in their care to help to look after the playground and to keep it tidy and safe.

·  Comments and complaints. We welcome all feedback. There is a comments book at Reception and a section on this website for feedback. If you have any comments or concerns please feel free to speak with any member of the play staff. If you would like to make a more formal complaint please ask for a copy of the Complaints Procedure from Reception or download a copy from our website.

·  Health and Safety. The group leader/parent or carer is responsible for the health and safety of all visitors and carers within their group. If you have any concerns regarding the safety of the site, please ask to speak to the senior playworker on duty. Copies of all health and safety policies are available at Reception.

·  Documentation. You must return any booking confirmation by the date agreed. You must return your visit details form at least one week prior to your visit. If this is a problem you must contact us to arrange an alternative. Please quote your booking reference on all correspondence.

·  Insurance. Thames Valley Adventure Playground has £5,000,000 Public Liability Insurance. This does not cover you or your group against third party liability. The insurance certificate is displayed at Reception.

·  Fire procedures. Everybody on site (including babies and grandparents!) must be signed into, and out of, the fire register. The register is held at Reception. The evacuation procedure is posted around the building; please make sure that all of your group are acquainted with the drill. The fire assembly point is halfway down the Playground beyond the sandpit.

·  Usage levels. The total number of visitors allowed access to our site on any given day will be determined by the Playground Manager using criteria laid out in our Admissions Policy. Groups arriving with more visitors than they booked for run the very real risk of not being admitted if we are fully booked.

·  Staffing. We expect you to provide adequate and suitably trained staff to look after those in your group to ensure that any unwanted behaviours do not put other Playground visitors at risk.

·  Carers. All carers must be over 16 years of age. Unless attending as part of TVAP Playdays for All (every Saturday) we cannot admit any carer’s children who do not have special needs. Caring for your own child must not inhibit your ability to care for the child with special needs. Carers are expected to set a positive example. It is the responsibility of the group leaders to ensure that their staff and volunteers are sufficiently competent to be able to cater for the individual needs of the persons in their care. Due to the extensive nature of the site we would recommend a high carer/child ratio.

·  Behaviour Management. The group leader is responsible for the positive behaviour management of those in their care. The Playground’s behaviour policy states that the safety of the majority will take precedence over individual needs. We reserve the right to ask you to leave if it is felt that the needs of an individual cannot be catered for safely whilst maintaining the safety of others.

·  Safeguarding. We are committed to safeguarding and promoting the welfare of children and young people and expects all Playground and visiting staff, volunteers, parents, guardians and carers to share this commitment. We expect all groups and organisations to operate safer recruitment procedures and to ensure adequate supervision of any staff not holding a clear enhanced DBS check. Copies of our safeguarding policies are available at Reception and on this website.

·  First Aid. The play staff are qualified in first aid and will assist you if needed however the responsibility for First Aid lies with the group leader of the visitor with special needs. First Aid boxes are available at Reception and in the toilet area.

·  Mobile Phones. We operate a zero-tolerance policy in the toilets and changing areas. Any person found using a mobile phone in these areas will be asked to surrender their device for inspection as per our safeguarding and mobile phone policies. Whilst we do not operate a ban on phones we do expect our visitors to respect each other’s rights. Our mobile phone policy is posted around the site and available from Reception. We reserve the right to ask you to refrain from using your phone if it is felt that it is inappropriate for the care of the users in your care.

·  Photography. Care must be taken when taking photographs of those in your care that no other child or special needs adult is identified in your photo. Under no circumstances should you photograph a child/adult wearing a ‘NO PHOTO’ sticker (available from Reception). As per our Photography Policy it is the responsibility of the individual’s carers to protect their users if they do not have permission to be photographed.

·  TVAP Photo Consent. We occasionally take photos for social media or our materials, and for use on internal displays and/or our website. We will always ask permission and respect your decision on an individual basis. If we wish to use a photo for additional purposes such as on our website/social media we will always ask you to sign a consent form.

Please contact Gary Warrington for booking conditions in relation to Respite Breaks. Email: Gary@tvap.co.uk